We reserve the right to add additional time or cost to the quote if it does not reflect the size or depth of clean when on the property. We will aim to do this in consultation with the owner prior to commencement of the work or the extra work will need to be booked in for an additional clean and where the amount of work is unreasonable the tasks may not be completed. Refunds will not be issued if the owner feels the work was not carried out as per the quote. A quote is simply an estimation of the costs expected based on the number of rooms, floor size etc.